In a pointed and ironic critique, former Nigerian Senator Shehu Sani took to his verified Twitter account to call out Zenith Bank over recent transactional failures experienced by customers.
The bank, which had just been awarded “Best Commercial Bank of the Year” and “Best Bank in Corporate Governance,” has left many of its clients frustrated and stranded due to service disruptions over the past two days.
Sani’s tweet sarcastically highlighted the contradiction between the bank’s glowing accolades and its current technical challenges. He wrote, “This year, Zenith Bank got two awards as Best Commercial Bank of the Year and Best Bank in Corporate Governance. In the last few days, its customers are stuck and stranded.” The comment was a biting remark on the stark difference between the bank’s celebrated performance and the reality faced by its customers.
For many, Sani’s irony encapsulated the frustrations felt by those unable to access their funds or complete transactions during the period of failure. Social media has been flooded with complaints from Zenith Bank customers expressing their dissatisfaction with the disruption in service. The irony of receiving such prestigious awards, while failing to meet customer needs at a critical time, has not gone unnoticed by the public.